Condizioni generali di vendita

INTERNET GENERAL TERMS AND CONDITIONS OF SALE - CUSTOMMERS

(B to C)



  1.       Application Scope

 

The General Terms and Conditions of Sale apply herein, without restriction nor reservation, to all sales conducted by iHealthLabs Europe, a single-shareholder limited liability company, registered at the Register of Commerce and Companies of Paris under the number 792 514 341  (EORI : FR792 514 341 00017), whose registered headquarters are located at 3 rue Tronchet in Paris 8ème (75008) (hereinafter referred to as the « Seller ») to non-professional buyers who declare to have full legal capacity (hereinafter referred to as the « Clients » or « Client »), wishing to purchase the products offered for sale by the Seller (hereinafter referred to as the « Products or the « Product ») on the internet website www.ihealthlabs.eu (hereinafter referred to as the « Website »). They notably detail the conditions of ordering, payment, delivery and management of eventual returns of Products ordered by the Clients.

 

The present General Terms and Conditions of Sale, reviewable at any time, apply to all sales of products and services deliveries by the Seller, the additional information existing on any other document, flyer or brochure having no more than an indicative value.

 

All orders of products offered on the Website presuppose having read and expressly agreed the present General Terms and Conditions of Sale, without such acceptance being subject to the Client’s handwritten signature. In accordance with the provisions of Articles 1316 to 1316-4 of the French Civil Code, supplemented by Decree No. 2001-272 of 30 March 2001, implementing Article 1316-4 of the French Civil Code and regarding the electronic signature, It is hereby reminded that the validation of the order form, according to the provisions of Article 3 hereinafter, constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature and shall constitute valid proof of completion of the entire order and of  the payability of the amounts due pursuant to the fulfillment of the said order.

 

The Seller reserves the right to amend the present General Terms and Conditions of Sale. The Client will be notified on the Website of any new version of these General Terms and Conditions of Sale and it shall be his/her responsibility to get acquainted with such new version.

 

The online version accessible on the Website will prevail over any other version of the present General Terms and Conditions of Sale, except for the modifications that may have been held subsequently to an order à in accordance with general law.

 

  1.       Products

 

2.1Description of the Products

 

The Seller presents on the Website the Products as well as their detailed descriptions stated in the Product datasheets, enabling the Client to know, before placing a final order, the essential features of the Products he or she intends to buy, in accordance with Article L.111-1 of the French Consumer Code. 

 

The Seller will make every effort in order to ensure that the coloring and style of the Products which photographs are displayed on the Website are representative of the original Products.

 

However, considering the Products presentation methods used on the internet network, the Client’s perception of the Products through their photographic representation may not match exactly the Product itself.

 

In case of unavailability of the product, and in particular of the coloring ordered by the Client, the Seller will be prone to suggest to the Client a substitute Product of similar quality and price. 

 

2.2Price of the Products

 

The Products are supplied at the prices appearing on the Website when the order is recorded by the Seller. The prices are in Euro, after-tax and pre-tax included. Prices are subject to French V.A.T. and any change in the legal rate of this V.A.T. will automatically be applied to the price of the Products displayed on the Website as of the effective date given by the related implementing decree.

 

The prices take into account the possible discounts that would be granted by the Seller on the Website.

 

Those prices are fixed and not revisable during their validity period, as stated on the Website, and the Seller reserves the right, outside this validity period, to modify the prices at any time. They do not include processing, shipping, transport and delivery expenses, which are invoiced in addition to the said prices, pursuant to the conditions indicated on the Website, and are calculated prior to the placement of the order.

 

The payment required from the Client equals the total amount of the purchase, related fees included.

 

The Client’s Potential special orders can be considered. Where appropriate, they will be subject to an estimate accepted by the Client beforehand. The estimates established by the Seller remain valid for thirty (30) days, from the date of their establishment.

 

An invoice is issued by the Seller and given to the Client upon delivery of the ordered Products.

 

  1.       Orders

 

3.1Order of a Product on the Website

 

While browsing on the Website, the Client has the possibility to freely get acquainted with the various Products offered for sale at the time of consultation of the Website.

 

Contractual information is presented in French (and possibly in English the case being and at the seller’s discretion, his seat being in France) and shall be subject to confirmation at the latest upon validation of the order by the Client.

 

Product offers shall be valid for as long as they appear on the Website, within the limit of available stocks.

 

The sale shall only be deemed completed after the order acceptance confirmation form has been sent by the Seller to the Client, by electronic mail and after the full amount of the price has been cashed in by the Seller.

 

It is the responsibility of the Client to verify the accuracy of the order and to report any error immediately.

 

Any order placed on the Website is considered as a distance contract concluded between the Client and the Seller.

 

The Seller reserves the right to cancel or reject any order from a Client who may be involved in a dispute regarding the payment of a previous order.

 

3.2 Ordering Process and Order Confirmation system

 

To order one of those Products, the Client will click on the icon provided for this purpose and appearing next to each description datasheet of each Product.

 

At any time during the browsing, the Client can verify the accuracy of the selected Products (nature, quantity, etc.) listed in the “Shopping cart” tab.

 

The Client has the possibility, at any time during the order processing, that is until actual payment of this order under the conditions laid down in Article 3.3 hereafter, to review his/her order in order to supplement, amend and perhaps cancel the said order.

 

Once the Products selection completed, the Client will be invited, through a new internet window, to communicate his personal contact information by accurately filling in the form provided.

 

After the form has been filled out, an order summary with all the information related to the order, namely the nature, the quantity and the price of the Products, the total amount of the order, including the delivery fees, the Client’s contact details, and the delivery and billing address.  

 

After having taken notice of the state of his/her order, the Client will be invited to:

 

-       Either click on the « Order » button in order to proceed to the payment of his/her order, 

-       Or to click on the « Edit your shopping cart » in order to amend his/her order and/or the information related to his/her personal contact information.   

 

By clicking on the « Order » button, during the ordering process, the Client will first  compulsorily have to get acquainted with the General Terms and Conditions of Sale herein, then click on the checkbox located next to the following message : « I have read, and agree to be bound by the General Terms and Conditions of Sale herein ».

 

The Client shall then pay for his/her order.

 

The data recorded on the Website by the Seller constitutes the proof of the transactions between the Seller and the Client.

 

3.3   Payment of the Product

 

3.3.1 Payment    

 

The payment of the order is made online and must be made simultaneously with the order, pursuant to the instructions given for this purpose during the order confirmation process. The payment will be made exclusively in Euros by credit card (CARTE BLEUE, VISA, MASTERCARD), via bank transfer or Paypal, to the exclusion of any other payment method.

 

The Seller uses a secure payment tool named OGONE provided by the company INGENICO E-COMMERCE SOLUTIONS SAS, simplified limited-liability company (French Société par Action Simplifiée), whose registered office is at 28-32 Boulevard de Grenelle in Paris 15ème (75015), registered in the Register of Commerce and Companies of Paris under the number 435 236 898 (TVA : FR 11 435 236 898), and guarantees the Client that the Seller has no access to the confidential information related to the Client’s payment method used to pay for his/her order.  

 

In order to proceed to payment, the Client will be required to provide his/her debit/credit card number, the expiry date and, as the case may be, the security code of the said debit/credit card. The Client’s bank details are requested for each order because only the bank selected by the Seller in order to complete the financial transaction remains in possession of the said confidential information. For this purpose, the Client guarantees the Seller that he or she has all rights and authorizations needed in order to the payment method selected when confirming the order. In case of refusal from the bank, the order will be automatically canceled and the Client duly notified.

 

Once the payment of an order is complete, a printable and savable summary of the Client’s order will be displayed, showing the order references in particular.

 

3.3.2 Secured Payment

 

Information related to the Client’s order is subject to an automated data processing under the responsibility of INGENICO E-COMMERCE SOLUTIONS SAS. The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against debit/credit card fraud.

 

According to the French Data Protection Act n°78-17 of January 6th 1978, the Client has a permanent right of access, modification and opposition regarding his/her personal data, by writing and sending a mail, and proof of identity, to:

 

INGENICO E-COMMERCE SOLUTIONS SAS, 28-32 Boulevard de Grenelle, 75015 Paris -  Service Informatique et Libertés - Traitements n° [     ].

 

3.4   Order Confirmation

 

Once formally confirmed by the Seller to the Client, the order will be deemed binding and irrevocable.

 

The Seller reserves the right to refuse any order or delivery in case of a dispute with a Client, especially if the said Client failed to meet his/her obligations under the General Terms and Conditions of Sale herein (particularly in case of payment incident) without prejudice to any damages that may be sought by the Seller.

 

After payment of an order by the Client, a confirmation will be sent by the Seller as soon as possible via electronic mail.  

 

This e-mail order confirmation sent by the Seller will include the following information:

 

.Number and summary of the order,

.Total amount of the order,

.Shipping fees,

.Payment confirmation,

.Conditions and modalities of exercising the right of withdrawal in accordance with Articles L.221-18 et esq of the French Consumer Code.

.Terms related to the delivery of the ordered Products (among which the delivery time).

 

3.5   Products Availability

 

The Products offered for sale by the Seller are those appearing on the Website on the day the Website is visited by the Client and within the limit of available stocks.

 

Should a Product be unavailable, the Seller will inform the Client as soon as possible via electronic email. The order will be automatically cancelled and no bank debit will be made.

 

It is expressly stated that the Seller’s task does not include, under the General Terms and Conditions of Sale herein, selling the Products appearing on the Website in large quantities. Therefore, the Seller reserves the right to refuse multiple orders of the same Product in large quantities, namely as of three (3) identical Products.

 

  1.       Delivery - Receipt

 

4.1  Delivery

 

The Seller shall retain title to the Products until the price of the order (shipping fees included) has been paid in full.

 

The Products ordered by the Client will be delivered within the shipping time indicated on the order confirmation page, to which is added the processing time and routing time to the delivery address indicated by the Client on the Website when placing his/her order.

 

Delivery is only available for the following countries : Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Holy See (Vatican City), Slovakia, Slovenia, Spain, Sweden, Switzerland, United-Kingdom.

 

For orders to be delivered in a country other than mainland France, the Client is the importer of the concerned Product(s). For all the Products shipped outside the European Union and French Overseas Departments and Territories (DOM-TOM), the price, taxes excluded, will be calculated automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be due. These duties and taxes are not the Sellers responsibility. They are to be paid by the Client who is responsible as regards both declarations and payments to the competent authorities and bodies in the country concerned. The Seller advises the Client to inquire about these aspects with the local authorities.

 

The delivery consists in the transfer to the Client of the physical possession or the control of the Product. 

 

Except in exceptional circumstances or in the event that one or several items are unavailable, the items ordered shall be delivered in one batch.

 

The Seller undertakes to make every effort in order to deliver the Products ordered by the Client within the time limits set above. However, those time limits are solely communicated for informational purposes.

 

Nevertheless, should the ordered Products not be delivered within thirty (30) days after the estimated delivery date, for any reason other than force majeure or the Client’s doing, the sale may then be cancelled upon written request from the Client pursuant to Articles L. 216-2, L. 216-3, L. 241-4 of the French Consumer Code. The amounts paid by the Client shall then be returned to the latter within at most fourteen (14) days following the date of termination of the contract, without any compensation or withholding.   

 

In case of delivery by an independent carrier, the deliveries are insured by the said carrier to the delivery address specified by the Client when placing the order, which the carrier shall be able to easily access.

 

When the Client has undertaken to call in a carrier he or she chose him/herself, the delivery shall be deemed completed as soon as the Seller has handed the ordered Products to the carrier who has accepted them without reserve. The Client consequently acknowledges that it is the carrier’s responsibility to complete the delivery and that he or she has no right to claim under guarantee against the Seller in case of failure to deliver the transported goods.

 

In case of special request from the Client, regarding packaging or transport conditions of the ordered Products, duly accepted in writing by the Seller, the costs related to these requirements will be subject to a specific additional invoice, upon estimate previously accepted in writing by the Client.

 

4.2 Products Receipt by the Client

 

Each delivery is deemed completed as soon as the product has been delivered by the carrier to the Client and materialized by the control system used by the carrier.

 

The Client is responsible for checking immediately, at the time he/she receives the Products, the conformity and the integrity of the sent Products.

 

Without prejudice to the time limits available to the Client according to his/her right of withdrawal pursuant to Article 5 hereafter, it is the recipient’s responsibility to check shipments upon arrival and to make all due reserves and claims with the carrier in case of delay, broken or missing Products.  

 

The Client shall make precise and complete reserves pursuant to Article L. 133-3 of the French Commercial Code, each reserve must be confirmed with the carrier by registered letter with acknowledgement of receipt within three (3) days of receipt.

 

Any such reserve shall also be notified to the Seller, whose contact information is on the Website, following the same formal and time requirements. A copy of the claim made to the carrier shall be sent with this notification to the Seller.

 

  1.       The Client’s right of withdrawal

 

5.1  Principle

 

In accordance with the legal provisions in force, the Client shall have a period of fourteen (14) calendar days from the Product delivery date to exercise his/her right of withdrawal against the Seller, without having to justify his/her decision or to pay any penalty, for exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within fourteen (14) days from the notification to the Seller of the Client’s decision to exercise his/her right of withdrawal.  

 

Products, as well as the corresponding purchase invoice, must be returned completely (packaging, accessories, technical notice…) and in their original condition allowing the said Products to be marketed again in like-new conditions.

 

Damaged, soiled or incomplete Products will not be taken back.

 

The right of withdrawal can be exercised online, using the withdrawal form available on the Website, in which case an acknowledgement receipt in a durable medium will be immediately sent to the Client by the Seller, or using any other clearly worded statement expressing the Client’s intention to withdraw.

 

If the Client exercises his/her right of withdrawal within the time limit above-mentioned, only the price of the Product(s) bought and the delivery fees shall be reimbursed; the expenses of return shall remain to the Client.

 

The exchange (subject to availability) or the reimbursement will be completed within fourteen (14) days from the day the Seller receives the Products returned by the Client under the conditions specified in this Article.  

 

5.2  Exception to the Right of Withdrawal

 

According to Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods that were unsealed by the customer after delivery and that cannot be returned on grounds of hygiene or health protection.

 

  1.      Guarantee and conformity  

 

The Seller guarantees that the Products are consistent with the use expected from them and do not present defects or hidden defects that make them unsuitable for their normal use.

 

The Products provided by the Seller benefit ipso jure and without additional payment, independently of the right of withdrawal, in accordance with the legal provisions in force, from :

 

-  the legal guarantee of conformity of goods, for apparently defective or damaged items or those which do not correspond to the Client’s order,

 

-  the legal guarantee against hidden defects resulting from a defect in material, manufacture,  or design affecting the delivered products and rendering them unfit for use, under the conditions and in accordance with the modalities listed in the Annex to the General Terms and Conditions of Sale herein (Guarantee of Conformity / Guarantee against Hidden Defects).

 

In order to enforce his/her rights, the Client shall inform the Seller, in writing, of the non-conformity of the Products no later than thirty (30) days following the delivery date of the Products, or of the existence of hidden defects no later than thirty (30) days after discovery of said defects. 

 

The Seller shall refund, replace or have the Products or the pieces under guarantee that are deemed to be non-conforming or faulty repaired.


The shipping charges shall be refunded on the basis of the invoiced fare and the return costs shall be refunded upon presentation of supporting documents.


The refund of Products deemed non-conforming or faulty shall be completed as soon as possible and within thirty (30) days following the recognition of the lack of conformity or hidden defect by the Seller.


The refund shall be performed by crediting the Client’s bank account or via bank check sent to the Client. 


The Seller cannot be held liable in the following cases:

 

-  non-compliance with the legislation of the country where the Products are delivered, which is the Client’s responsibility,

-  in case of misuse, use for business purpose, neglect or lack of maintenance of the Product by the Client, as well as in case of normal wear of the Product, of an accident or in case of force majeure.

 

The Seller’s guarantee is, in any case, limited to the replacement or refund of the non-conforming or faulty Products.

 

  1.      Transfer of Ownership – Risks Transfer

 

7.1  Transfer of Ownership – The Seller’s retention of  title

 

The transfer of ownership of our Products is suspended until full payment of those Products by the Client, in principal and accessories, even in case of payment extension granting.  Any contrary clause, especially clauses inserted in the general conditions of purchase, shall be deemed unwritten, pursuant to Article L. 624-16 of the French Commercial Code.

 

It is expressly agreed that the Seller shall not exercise his rights provided by the retention of title provision herein, for any of the Seller’s receivables, over the totality of the Seller’s Products in possession of the Client, those Products being conventionally alleged to be unpaid. The Seller reserves the right to take back or to claim his products as compensation for all the Seller’s unpaid invoices, without prejudice to the Seller’s right to rescind the sales in progress.

 

7.2  Risks transfer

 

Regardless of the date of transfer of ownership of the Products, the transfer of loss risks and deterioration risks related to those Products shall only be deemed completed when the Client takes physical possession of the Products. The Products therefore travel at the Seller’s own risks.

 

  1.      Intellectual Property Rights

 

The Website www.ihealthlabs.eu and all its elements such as, in particular, the domain names, any trademark, logo, software, arborescence, database, graphic charter, designs and patterns, illustrations, animations, images, texts, are protected by intellectual property rights.

 

iHealth is the exclusive owner of the intellectual property rights related to the Website and all its elements, apart from photographs, videos and other medias coming from the service providers themselves. Any copy, reproduction, representation, adaptation, alteration, modification, unauthorized disclosure, full or partial, extraction or reuse, repeated or systematic, including for private purpose, of all or part of the Website, by any means whatsoever, constitutes an infringement.  

 

The trademarks and domain names as well as the designs and patterns appearing on the Website are the exclusive property of iHealth.

 

No license or any other right than the right to visit the Website is granted to anyone with regard to intellectual property right. The reproduction of documents appearing on the Website is only authorized for the exclusive purpose of information for strictly personal and private use. Any reproduction and any use of copies made for other purposes are expressly prohibited.

 

iHealth recommends to take note of its General Conditions of Use of the Website in order to have a complete knowledge of the intellectual property rights related to the Website [INSERT WEBSITE HYPERLINK].

 

  1.       Seller’s Liability

 

The Products provided are in conformity with the French legislation in force. The Seller disclaims all responsibility for non-compliance with the legislation of the country where the Products will be delivered. It is the Client’s responsibility to find out from the local authorities about any importation or use restrictions regarding the Products he/she intends to order.

 

The Seller cannot be held liable in the event of a breach of its obligations as herein defined due to the occurrence of events having the characteristics of force majeure, as usually considered by French jurisprudence.  

 

Moreover, the following events are expressly considered as force majeure cases : all out or partial strikes, internal or external to iHealth, lockout ; serious disturbances of normal weather, epidemics, blocking of transportation or supply means, for any reason, earthquakes, fires, storms, floods, water damage, governmental of legal limitations, total or partial blocking of energy sourcing, in particular oil, or loss of telecommunication means which cause is beyond the control of the Parties.  

 

Without prejudice to the provisions of the preceding paragraphs, the Seller’s liability under the General Terms and Conditions of Sale herein shall not exceed an amount equal to the highest of the following amounts, either the total amount paid or payable in the transaction giving rise to such liability, regardless of the cause or the type of the regarded action, or a maximum amount of four (4) times the price of the purchased product.

 

The Seller will not in any way be held liable for any potential indirect or intangible damage, such as loss of earnings, loss of clients, image damage, etc.

 

  1.    Information technology and freedom

 

In accordance with the provisions of French Law n°78-17 of January 6th 1978, related to Information technology, files and civil liberties, the processing of personal data collected on the Website is subject to a declaration with the National Commission for Data Protection and Liberties (CNIL France).

 

Under this law, you have the right of access, modification, rectification or removal of your personal data (Article 38 et seq. of the aforementioned). In order to exercise this right, please contact the Seller at the following address:

 

iHealthLabs Europe

3 rue Tronchet

75008 Paris.

 

The Seller is the recipient of the personal data collected via the Website. However, the Seller may transfer this personal data to third parties. You have the right to object to such transfer by indicating such to the abovementioned contact.

 

 

  1.   Customer Services and Order Tracking

For any questions or queries regarding the Products or the order, the Seller’s Customer Services is available:

 

-       By phone: 01 44 94 04 81, from Monday to Friday from 10:00 AM to 6:00 PM. For calls from abroad, please enter the following number : +33 1 44 94 04 81

-       By mail : Support@ihealthlabs.eu

-       By email: iHealthLabs Europe – Service Client- 3 rue Tronchet - 75008 Paris.

 

  1.    Correspondence - Proof

 

Pursuant to Article 1316 of the French Civil Code, the Client declares that the information provided by him/her to the Seller by electronic means shall rule between the Parties provided that no contradictory certified and signed written document contesting this information is produced.  

 

Elements such as the time of reception or sending as well as the quality of the data received shall be valid by priority as appearing on the Seller’s information system, unless countered by written evidence provided by the Client.

 

Electronic evidence of the information supplied by the Seller’s information system shall carry force of proof in the same way as an original written document signed in handwritten signature.

 

  1.   General Provisions

 

13.1      Independence of Clauses

 

If any clause of the General Terms and Conditions of Sale herein were to be declared void or ruled as inapplicable, for any reason, the other clauses will still remain in force and the parties shall meet in order to determine, in good faith, the necessary modifications, in order for the parties not to be unduly burdened financially because of failure of said void or inapplicable clause to apply.

 

13.2      Cession

 

The Seller reserves the right, subject to prior notice to the Client, to transfer its rights to one of the existing or future corporations of iHealthLabs Europe Group.

 

13.3      Waiver

 

The fact for the Seller not to claim, at a specific time, the application of a provision of the General Terms and Conditions of Sale herein, shall not constitute a waiver of later invocation of said provision.

 

13.4      Applicable Law - Disputes

 

THE GENERAL TERMS AND CONDITIONS OF SALE HEREIN AND THE OPERATIONS RESULTING FROM THEM ARE SUBJECT THE FRENCH LAW.

 

THE ORGINAL GENERAL TERMS AND CONDITIONS OF SALE HEREIN ARE WRITTEN IN FRENCH. IN CASE THE GENERAL TERMS AND CONDITIONS OF SALE HEREIN ARE TRANSLATED IN ONE OR SEVERAL OTHER FOREIGN LANGUAGES, ONLY THE FRENCH VERSION IS DEEMED TO PREVAIL IN THE EVENT OF A DISPUTE.

 

FOR ANY CLAIM, PLEASE CONTACT IHEALTH CUSTOMER SERVICES AT THE FOLLOWING ADDRESS: IHEALTHLABS EUROPE - SERVICE CLIENTELE - 3 RUE TRONCHET - 75008 PARIS.

 

PURSUANT TO ARTICLE L. 211-3 OF THE FRENCH CONSUMER CODE, THE CLIENT IS ALSO ADVISED THAT HE/SHE MAY ASK FOR CONVENTIONAL MEDIATION OR FOR ANY OTHER ALTERNATIVE DISPUTE RESOLUTION MODE  IN CASE OF A CONSUMMER DISPUTE RELATED TO A PURCHASE MADE ON THE WEBSITE.

AS SUCH, WE HEREBY INFORM YOU THAT IHEALTHLABS EUROPE IS A MEMBER OF FEVAD (FEDERATION OF E-COMMERCE AND DISTANCE SELLING) AND OF THE E-COMMERCE MEDIATION SERVICE (60 RUE LA BOETIE – 75008 PARIS – RELATIONCONSO@FEVAD.COM).

ACCORDINGLY, IF YOU ENCOUNTER ANY PROBLEM WITH AN ORDER: HTTP://WWW.FEVAD.COM/ESPACE-CONSOMMATEURS/LES-RECLAMATIONS-ET-LES-RECOURS#TOPCONTENT.

 

UNLESS PROVIDED OTHERWISE BY THE CONTRATY PROVISIONS OF THE FRENCH CODE OF CIVIL PROCEDURE, ANY DISPUTE THAT MIGHT ARISE BECAUSE OF THEIR VALIDITY , THEIR INTERPRETATION OR THEIR EXECUTION AND THAT WOULD NOT BE SETTLED AMICABLY BETWEEN THE PARTIES TO THE GENERAL TERMS AND CONDITIONS OF SALE HEREIN WILL BE TAKEN TO THE COURTS WHERE THE SELLER’S HEADQUARTERS ARE LOCATED, NOTWITHSTANDING THE PLURALITY OF DEFENDANTS, OR GUARANTEE CALL, EVEN IN CASE OF EMERGENCY OR PRECAUTIONARY PROCEDURES, ESPECIALLY BY WAY OF INTERLOCUTORY PROCEDURE OR BY MOTION, UNLESS OTHERWISE PROVIDED BY A CONTRARY PROVISION OR EXPLICIT AGREEMENT BETWEEN THE PARTIES.    

 

  1.   Pre-contractual information – Client’s acceptation

 

The Customer acknowledges having received, before his order, in a legible and understandable form, the General Terms and Conditions of Sales herein and all the information which are referred to in Article L.221-5 of the French Consumer Code, especially the following information:

 

-       The essential features of the Product, considering the means of communication used and the concerned Product;

-       The price of the Product and additional fees (delivery for example)

-       If the Seller cannot perform immediately the contract, the date at which the Seller undertake to deliver the Product;

-       Information linked to the Seller’s identity such as postal address, phone number, or email contact, and to its activities, if they are not apparent in the context;

-       Information about legal and contractual warranties and about their modalities of implementation;

-       The features of the digital content, and when appropriate its interoperability;

-       The possibility of using a conventional mediation in case of dispute;

-       Information about the right of withdrawal (existence, conditions, time frame, terms of use of this right, and standard form of this withdrawal), fees of Product return, termination terms and other contractual conditions.

-       The payment methods accepted

 

Any individual (or legal person) who orders any Product on the Website www.ihealthlabs.eu, is deemed as fully agreeing with the General Terms and Conditions of Sale herein and the payment obligation of the ordered Products. The Client expressly agrees with this provision and renounces in particular to use any contradictory document against the Seller. Such document would be inapplicable to the Seller.

 

 

ANNEX 1: PROVISIONS RELATED TO LEGAL GUARANTEES

Article L.217-4 of the French Consumer Code


The seller delivers goods in conformity with the contract and is to be liable for any lack of conformity in the goods at the time of delivery.


The seller is also responsible for any lack of conformity resulting from the packaging, assembly or installation instructions when such conformity was covered by the contract or was performed under the Seller’s responsibility.

 

Article L.217-5 of the French Consumer Code

The good is in conformity with the contract:

1° If it is suitable for the use that is usually expected from a similar good and, if so:

-       If it complies with the description given by the seller and possesses the qualities of the goods which the seller has held out  to the consumer as a sample or model;

-       If itshows the qualities which the consumer can reasonably expect, taking into account any public statements made by the seller, the producer or his representative, particularly in advertising or on labeling.


2° Or if it has the features defined by mutual agreement between the parties or is suitable for any particular purpose required by the buyer, which he/she made known to the seller at the time of conclusion of the contract and which the seller agreed to.

Article L.217-12 of the French Consumer Code

Legal action arising from a lack of conformity is governed by a term of prescription of two years as of delivery of the goods.

Article L.217-16 of the French Consumer Code


When the buyer asks the seller, within the period of the commercial guarantee that was granted to him/her at the time of the purchase or the repair of an item of personal property, for a renovation covered by the guarantee, any immobilization of the items lasting seven days or more will be added to the duration of the remaining guarantee period.


This period shall run from the request for intervention by the buyer or from the provision of the said items for repair, if this provision is subsequent to the request for intervention.

 

Article 1641 of the French Civil Code

The seller is required to guarantee against hidden defects of the sold good which make it unfit for the normal use expected from it, or which impair this use so much that the buyer would not have bought it or would have bought it for a much lower price if he had been aware of those defects.  

Article 1648 of the French Civil Code

The action resulting from critical flaw must be brought by the buyer within a period of two years following the discovery of the flaw.

In the case provided for in Article 1642-1, the action must be brought, under penalty of preclusion, within one year following the date on which the Seller can be discharged of the visible flaws or lacks of conformity.

  

ANNEX 2 WITHDRAWAL FORM

 

This form must only be filled out and sent back to the Seller if the Client is willing to withdraw his/her order placed on the Website, subject to any exclusion or limit to the exercise of the right of withdrawal under the applicable General Terms and Conditions of Sale.  

 

To:

 

iHealthLabs

Service Client

3 rue Tronchet

75008 Paris

Tel : 01 44 94 04 81


I hereby give notice that I withdraw from the contract regarding the following service delivery order:

 

 

-  Date of order: ...........................................................

-  Purchase order number: ...........................................................

-  Client’s Name: ...........................................................................

-  Client’s Address: .......................................................................


Client’s Signature (Only in case of paper-based notification of this form) :

 

INTERNET GENERAL TERMS AND CONDITIONS OF SALE – CUSTOMMERS

(B to B)



  1.       Application Scope

 

The General Terms and Conditions of Sale herein are, pursuant to Article L.441-6 of the French Consumer Code, the sole basis of the commercial relationship between the parties regarding the sales completed on the internet website www.ihealthlabs.eu (hereinafter referred to as the “Website”).

 

The General Terms and Conditions of Sale herein apply, without restriction nor reservation, to all sales conducted by iHealthLabs Europe, a single-shareholder limited liability company, registered at the Register of Commerce and of Commpanies of Paris under the number 792 514 341  (EORI : FR792 514 341 00017), whose registered headquarters are located at 3 rue Tronchet in Paris 8ème (75008) (hereinafter referred to as the « Seller ») to professional buyers who declare to have full legal capacity (hereinafter referred to as the « Clients » or « Client »), wishing to purchase the products offered for sale by the Seller (hereinafter referred to as the « Products or the « Product ») on the Website. They notably detail the conditions of ordering, payment, delivery and management of eventual returns of Products ordered by the Clients.

 

They apply, without limitation or reserves, to all sales concluded between the Seller and the Client, regardless of the clauses that might exist in the Client’s documents, in particular in the Client’s general conditions of purchase.

 

In accordance with the law in force, these General Terms and Conditions of Sale shall be systematically communicated to any Client in order to allow him/her to place orders with the Seller of the Products on the Website.

 

They shall also be communicated to any supplier (except wholesalers) before the conclusion of a single agreement, as referred to in Article L.441-7 of the French Consumer Code, within the statutory deadlines.

 

Unless otherwise agreed in a master contract between the Seller and the Client, the General Terms and Conditions herein, and those potentially granted or negotiated, are only valid for a specific sale. That they might remain the same from one sale to another does not generate, under any circumstances, a vested right for the Client nor the conclusion of any master contract between the Seller and the Client.

 

 

  1.       Acceptation of the General Terms and Conditions of Sale

 

For any order of Products on the Website, the Client is required to accept these General Terms and Conditions of Sale herein as well as the general conditions of use of the Seller’s Website for orders placed electronically. 

 

The Client shall read carefully the General Terms and Conditions of Sale herein and accept them before proceeding to the payment of an order of Products on the Website. The General Terms and Conditions of Sale herein are referred to via a link at the bottom of every webpage of the Website and must be read and accepted before placing an order. The Client is advised to read carefully, download, and print the General Terms and Conditions of Sale and to keep a copy thereof.

 

By clicking on the first button to place an order and on the second button to confirm the said order, the Client acknowledges having read, understood and accepted the General Conditions of Sale without limitation or condition. 

 

The information appearing on the brochures, flyers and the Seller’s rates are indicative and revisable at any time. The Seller has the right to make any amendment that may be necessary.

 

Pursuant to the law in force, the Seller reserves the right to derogate from some of the provisions of the General Terms and Conditions of Sale herein, in accordance with the negotiations with the Client, in order to establish Special Terms and Conditions of Sale.   

 

  1.       Information related to the Client

 

The Client will be invited to provide pieces of information for identification by filling out a form available on the Website. The sign « * » points out the mandatory fields that must be filled out in order for the Client’s order to be processed by the Seller.  

 

The information provided by the Client to the Seller when placing an order must be complete, accurate and up-to-date. The Seller reserves the right to ask the Client to confirm, by any appropriate means, his/her identity and the information communicated.

 

  1.       Products

 

4.1  Characteristics of the Products

 

The Seller presents on the Website the Products as well as their detailed descriptions stated in the Product datasheets, enabling the Client to know, before placing a final order, the essential features of the Products he or she intends to buy, in accordance with the provisions of Article L.441-6 of the French Commercial Code.

 

The Seller will make every effort in order to ensure that the coloring and style of the Products which photographs are displayed on the Website are representative of the original Products.

 

However, considering the Products presentation methods used on the internet network, the Client’s perception of the Products through their photographic representation may not match exactly the Product itself.

 

In case of unavailability of the product, and in particular of the coloring ordered by the Client, the Seller will be prone to suggest to the Client a substitute Product of similar quality and price. 

 

 

4.2Price of the Products

 

The Products are supplied at the prices appearing on the website on the day the order is placed and, as the case may be, in the specific commercial proposal sent to the Client. Those prices are firm and non-revisable during their validity period as indicated by the Seller.  

 

Those prices are net prices, ex-works plus packaging costs. They do not include freight, potential customs and insurance costs, which remain the responsibility of the Client and are invoiced as an extra, on placement of an order.  

 

Special pricing conditions can be applied depending on the special requests made by the Client, regarding, in particular, the delivery time and modalities, or the payment conditions and deadlines. In this case, a special commercial offer will be sent to the Client by the Seller.

 

The possible changes requested by the Client will only be taken into account, within the limits of the Seller’s possibilities and to the Seller’s absolute discretion, if they are notified in writing at least 15 days before the delivery due date of the ordered Products, after a special order form has been signed by the Client and the price has been adjusted if need be.

 

  1.       Orders – Payment conditions

 

5.1   Order of a Product on the Website

 

While browsing on the Website, the Client has the possibility to freely get acquainted with the various Products offered for sale at the time of consultation of the Website.

 

Contractual information is presented in French (and possibly in English the case being and at the seller’s discretion, his seat being in France) and shall be subject to confirmation at the latest upon validation of the order by the Client.

 

Product offers shall be valid for as long as they appear on the Website, within the limit of available stocks.

 

The sale shall only be deemed completed after the sending of the order acceptance confirmation form by the Seller to the Client, by electronic mail and after the full amount of the price has been cashed in by the Seller.

 

It is the responsibility of the Client to verify the accuracy of the order and to report any error immediately.

 

Any order placed on the Website is considered as a distance contract concluded between the Client and the Seller.

 

The Seller reserves the right to cancel or reject any order from a Client who may be involved in any dispute regarding the payment of a previous order.

 

5.2 Ordering Process and Order Confirmation System

 

To order one of those Products, the Client will click on the icon provided for this purpose and appearing next to each description datasheet of each Product.

 

At any time during the browsing, the Client can verify the accuracy of the selected Products (nature, quantity, etc.) listed in the “Shopping cart” tab.

 

The Client has the possibility, at any time during the order processing, that is until actual payment of this order under the conditions laid down in Article 3.3 hereafter, to review his/her order in order to supplement, amend and perhaps cancel the said order.

 

Once the Products selection completed, the Client will be invited, through a new internet window, to communicate his personal contact information by accurately filling in the form provided.

 

After the form has been filled out, an order summary with all the information related to the order, namely the nature, the quantity and the price of the Products, the total amount of the order, including the delivery fees, the Client’s contact details, and the delivery and billing address. 

 

After having taken notice of the state of his/her order, the Client will be invited to:

 

-       Either click on the « Order » button in order to proceed to the payment of his/her order, 

-       Or to click on the « Edit your shopping cart » in order to amend his/her order and/or the information related to his/her personal contact information.  

 

By clicking on the « Order » button, during the ordering process, the Client will first  compulsorily have to get acquainted with the General Terms and Conditions of Sale herein, then click on the checkbox located next to the following message : « I have read, and agree to be bound by the General Terms and Conditions of Sale herein ».

 

The Client shall then pay for his/her order.

 

The data recorded on the Website by the Seller constitutes the proof of the transactions between the Seller and the Client.

 

5.3  Payment of the Product

 

5.3.1 Payment

 

The payment of the order is made online and must be made simultaneously with the order, pursuant to the instructions given for this purpose during the order confirmation process. The payment will be made exclusively in Euros by credit card (CARTE BLEUE, VISA, MASTERCARD), via bank transfer or Paypal, to the exclusion of any other payment method.

 

The Seller uses a secure payment tool named OGONE provided by the company INGENICO E-COMMERCE SOLUTIONS SAS, simplified limited-liability company (French Société par Action Simplifiée), whose registered office is at 28-32 Boulevard de Grenelle in Paris 15ème (75015), registered in the Register of Commerce and Companies of Paris under the number 435 236 898 (TVA : FR 11 435 236 898), and guarantees the Client that the Seller has no access to the confidential information related to the Client’s payment method used to pay for his/her order. 

 

In order to proceed to payment, the Client will be required to provide his/her debit/credit card number, the expiry date and, as the case may be, the security code of the said debit/credit card. The Client’s bank details are requested for each order because only the bank selected by the Seller in order to complete the financial transaction remains in possession of the said confidential information. For this purpose, the Client guarantees the Seller that he or she has all rights and authorizations needed in order to the payment method selected when confirming the order. In case of refusal from the bank, the order will be automatically canceled and the Client duly notified.

 

Once the payment of an order is complete, a printable and savable summary of the Client’s order will be displayed, showing the order references in particular.

 

5.3.2      Secured Payment

 

Information related to the Client’s order is subject to an automated data processing under the responsibility of INGENICO E-COMMERCE SOLUTIONS SAS. The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against debit/credit card fraud.

 

According to the French Data Protection Act n°78-17 of January 6th 1978, the Client has a permanent right of access, modification and opposition regarding his/her personal data, by writing and sending a mail, and proof of identity, to:

 

INGENICO E-COMMERCE SOLUTIONS SAS, 28-32 Boulevard de Grenelle, 75015 Paris -  Service Informatique et Libertés - Traitements n° [     ].

 

5.4       Order Confirmation

 

Once formally confirmed by the Seller to the Client, the order will be deemed binding and irrevocable.

 

The Seller reserves the right to refuse any order or delivery in case of a dispute with a Client, especially if the said Client failed to meet his/her obligations under the General Terms and Conditions of Sale herein (particularly in case of payment incident) without prejudice to any damages that may be sought by the Seller.

 

After payment of an order by the Client, a confirmation will be sent by the Seller as soon as possible via electronic mail. 

 

This e-mail order confirmation sent by the Seller will include the following information:

 

.Number and summary of the order,

.Total amount of the order,

.Shipping fees,

.Payment confirmation,

.Terms related to the delivery of the ordered Products (among which the delivery time).

 

5.5       Products Availability

 

The Products offered for sale by the Seller are those appearing on the Website on the day the Website is visited by the Client and within the limit of available stocks.

 

Should a Product be unavailable, the Seller will inform the Client as soon as possible via electronic email. This email will allow you to get acquainted with the estimated Products delivery time.

 

In case of total unavailability of an ordered Product, the Client may request either the refund of the total price of his/her order if the said order has already been invoiced and cashed in, or the replacement of his/her order by a Product of equal price.  

 

6        Delivery

 

The Seller shall retain title to the Products until the price of the order (shipping fees included) has been paid in full.

 

The Products ordered by the Client will be delivered within the shipping time indicated on the order confirmation page, to which is added the processing time and routing time to the delivery address indicated by the Client on the Website when placing his/her order.

 

The Products shall be delivered at the Client’s address provided when placing the order. The Client is required to give every piece of information necessary for the completion of the delivery: address, access codes, phone number, etc.

 

Delivery is only available for the following countries : Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Holy See (Vatican City), Slovakia, Slovenia, Spain, Sweden, Switzerland, United-Kingdom.

 

For orders to be delivered in a country other than mainland France, the Client is the importer of the concerned Product(s). For all the Products shipped outside the European Union and French Overseas Departments and Territories (DOM-TOM), the price, taxes excluded, will be calculated automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be due. These duties and taxes are not the Sellers responsibility. They are to be paid by the Client who is responsible as regards both declarations and payments to the competent authorities and bodies in the country concerned. The Seller advises the Client to inquire about these aspects with the local authorities.

 

The delivery dates are estimates provided for information purposes and the delivery time is not essential. The delivery must be completed within a reasonable time if no specific delivery due date has been provided.  The delivery of the Products can be conducted in a phased manner. The Seller shall not be held liable for any loss (profit loss included), costs, damage, fees or expenses arising directly or indirectly from any delay in the Products delivery (even if such delay was caused by the Seller’s neglect) and a delay does not give the Client a right to cancel the order.

 

The Client acknowledges that it is the carrier’s responsibility to complete the delivery, the Seller being deemed to have fulfilled its obligation of delivery as soon as the Seller has handed the ordered Products to the carrier who has fully accepted them

 

Therefore, the Client cannot make any guarantee claim against the Seller in case of delivery failure of the ordered Product or of a damage occurred during transportation or unloading

 

Also, in case of special request from the Client, regarding packaging or transport conditions of the ordered Products, duly accepted in writing by the Seller, the costs related to these requirements will be subject to a specific additional invoice, upon estimate previously accepted in writing by the Client.

 

The Client is required to check the apparent conditions of the Products when they are delivered. Unless the Client expressly makes reservations on delivery, the Products delivered by the Seller shall be deemed to be compliant with the order in quantity and in quality.

 

The Client shall be given twenty-four (24) hours from the delivery and the receipt of the ordered Products to send, in writing, such reservations to the Seller.

 

 No claim shall be validly accepted in case the Client fails to comply with those formalities.

 

The Seller shall replace as soon as possible and at the Seller’s expenses the delivered Products which lack of conformity will have been duly proven by the Client.

 

 

7        The Client’s Right of Withdrawal

 

7.1  Principle

 

In accordance with the legal provisions in force, the Client who expressly fulfills the conditions of the provisions of Article L.221-3 of the French Consumer Code shall have a period of fourteen (14) calendar days from the Product delivery date to exercise his/her right of withdrawal against the Seller, without having to justify his/her decision or to pay any penalty, for exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within fourteen (14) days from the notification to the Seller of the Client’s decision to exercise his/her right of withdrawal.  

 

Products, as well as the corresponding purchase invoice, must be returned completely (packaging, accessories, technical notice…) and in their original condition allowing the said Products to be marketed again in like-new conditions.

 

Damaged, soiled or incomplete Products will not be taken back.

 

The right of withdrawal can be exercised online, using the withdrawal form available on the Website, in which case an acknowledgement receipt in a durable medium will be immediately sent to the Client by the Seller, or using any other clearly worded statement expressing the Client’s intention to withdraw.

 

If the Client exercises his/her right of withdrawal within the time limit above-mentioned, only the price of the Product(s) bought and the delivery fees shall be reimbursed; the expenses of return shall remain to the Client’s load.

 

The exchange (subject to availability) or the reimbursement will be completed within fourteen (14) days from the day the Seller receives the Products returned by the Client under the conditions specified in this Article.  

 

7.2  Exception to the Right of Withdrawal

 

According to Article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods that were unsealed by the customer after delivery and that cannot be returned on grounds of hygiene or health protection.

 

8      Guarantee of conformity

 

8.1 The Seller guarantees that the Products are consistent with the use expected from them and do not present defects or hidden defects that make them unsuitable for their normal use (i) and (ii) are free from defects in material for a period of twelve (12) months from the invoice date (“Guarantee Period”).

 

Exercising one of the options referred to in provision 8.3 below implies that the Seller cannot be held liable with regards to the guarantee referred to in this clause.

 

8.2 To the fullest extent permitted by law, every guarantee, condition or other provision of the law, such as the guarantee against hidden defects provided for in Article 1641 et seq of the French Civil Code, are excluded from these General Terms and Conditions of Sale herein.

8.3 The Seller shall proceed, to its absolute discretion, to the repair or replacement of the non-conforming with regards to the guarantees provided for in provision 8.1, provided that the Seller has been informed in writing of the alleged defect. If the Seller chooses to replace the Products or the parts under the guarantee provided for in provision 8.1, the Seller must then deliver, at its expenses, the replacement Products or replacement parts to the Client at the address to which the defective Products or parts were delivered. The ownership of the defective Products or defective parts will revert to the Seller (in the case the ownership of the Products had already been transferred to the Client).  The Client shall take all reasonably necessary measures in order to deliver to the Seller the defective Products to replace, and the Seller has the right to charge the Client if such defective Products or parts are not sent back on demand.  

8.4 The Seller shall not be held liable under the guarantee provided for in clause 8.1 in the following cases :

8.4.1 For any damage caused by wear and tear, willful damage, neglect, abnormal operating conditions,  failure to follow the Seller’s instructions (whether oral or written), misuse or modification, alteration or repair of the Products without the Seller’s approval;

8.4.2 If the total Price of the Products has not been paid by the payment due date ;

8.4.3 For all the Products that are not manufactured or produced by the Seller, for which the Client can only benefit from the applicable guarantee granted by the manufacturer or the supplier to the Seller to the extent that this guarantee is transmissible by the Seller to the Client;

8.4.4 For any type of defect, damage or wear, expressly excluded by written notification from the Seller, and/or

      8.4.5 If the Client keeps using the Products after having sent a notification as        provided for in clause 8.3.

 

9      Transfer of Ownership – Risk Transfer

 

9.1  Transfer of Ownership – The Seller’s Retention of Title

 

The transfer of ownership of our Products is suspended until full payment of those Products by the Client, in principal and accessories, even in case of payment extension granting.  Any contrary clause, especially clauses inserted in the general conditions of purchase, shall be deemed unwritten, pursuant to Article L. 624-16 of the French Commercial Code.

 

It is expressly agreed that the Seller shall not exercise his rights provided by the retention of title provision herein, for any of the Seller’s receivables, over the totality of the Seller’s Products in possession of the Client, those Products being conventionally alleged to be unpaid. The Seller reserves the right to take back or to claim his products as compensation for all the Seller’s unpaid invoices, without prejudice to the Seller’s right to rescind the sales in progress.

 

 

9.2  Risks Transfer

 

The transfer of loss risks and deterioration risks related to the Seller’s Products shall only be deemed completed when the delivery of those Products to the Client is accomplished.

 

10   Intellectual Property Rights

 

The Website www.ihealthlabs.eu and all its elements such as, in particular, the domain names, any trademark, logo, software, arborescence, database, graphic charter, designs and patterns, illustrations, animations, images, texts, are protected by intellectual property rights.

 

iHealth is the exclusive owner of the intellectual property rights related to the Website and all its elements, apart from photographs, videos and other medias coming from the service providers themselves. Any copy, reproduction, representation, adaptation, alteration, modification, unauthorized disclosure, full or partial, extraction or reuse, repeated or systematic, including for private purpose, of all or part of the Website, by any means whatsoever, constitutes an infringement. 

 

The trademarks and domain names as well as the designs and patterns appearing on the Website are the exclusive property of iHealth.

 

No license or any other right than the right to visit the Website is granted to anyone with regard to intellectual property right. The reproduction of documents appearing on the Website is only authorized for the exclusive purpose of information for strictly personal and private use. Any reproduction and any use of copies made for other purposes are expressly prohibited.

 

iHealth recommends to take note of its General Conditions of Use of the Website in order to have a complete knowledge of the intellectual property rights related to the Website.

 

11    Seller’s Liability - Limitation

 

The Products provided are in conformity with the French legislation in force. The Seller disclaims all responsibility for non-compliance with the legislation of the country where the Products will be delivered. It is the Client’s responsibility to find out from the local authorities about any importation or use restrictions regarding the Products he/she intends to order.

 

The Seller cannot be held liable in the event of a breach of its obligations as herein defined due to the occurrence of events having the characteristics of force majeure, as usually considered by French jurisprudence. 

 

Moreover, the following events are expressly considered as force majeure cases : all out or partial strikes, internal or external to iHealth, lockout ; serious disturbances of normal weather, epidemics, blocking of transportation or supply means, for any reason, earthquakes, fires, storms, floods, water damage, governmental of legal limitations, total or partial blocking of energy sourcing, in particular oil, or loss of telecommunication means which cause is beyond the control of the Parties. 

 

Without prejudice to the provisions of the preceding paragraphs, the Seller’s liability under the General Terms and Conditions of Sale herein shall not exceed an amount equal to the highest of the following amounts, either the total amount paid or payable in the transaction giving rise to such liability, regardless of the cause or the type of the regarded action, or a maximum amount of four (4) times the price of the purchased product.

 

The Seller will not in any way be held liable for any potential indirect or intangible damage, such as loss of earnings, loss of clients, image damage, etc.

 

12    Information Technology and Freedom

 

Providing nominative information for purposes of distance selling is compulsory. This information is needed to process and deliver the order as well as for the invoices issuance. Failure to provide the required information will entail the automatic refusal of the order.

 

 

In accordance with the provisions of French Law n°78-17 of January 6th 1978, related to Information technology, files and civil liberties, the processing of personal data collected on the Website is subject to a declaration with the National Commission for Data Protection and Liberties (CNIL France).

 

Under this law, you have the right of access, modification, rectification or removal of your personal data (Article 38 et seq. of the aforementioned). In order to exercise this right, please contact the Seller at the following address:

 

iHealthLabs Europe

3 rue Tronchet

75008 Paris.

 

The Seller is the recipient of the personal data collected via the Website. However, the Seller may transfer this personal data to third parties. You have the right to object to such transfer by indicating such to the abovementioned contact.

 

13   Customer Services and Order Tracking

 

For any questions or queries regarding the Products or the order, the Seller’s Customer Services is available:

 

-       By phone: 01 44 94 04 81, from Monday to Friday from 10:00 AM to 6:00 PM. For calls from abroad, please enter the following number : +33 1 44 94 04 81

-       By mail : Support@ihealthlabs.eu

-       By email: iHealthLabs Europe – Service Client- 3 rue Tronchet - 75008 Paris.

 

 

14    Correspondence - Proof

 

Pursuant to Article 1316 of the French Civil Code, the Client declares that the information provided by him/her to the Seller by electronic means shall rule between the Parties provided that no contradictory certified and signed written document contesting this information is produced. 

 

Elements such as the time of reception or sending as well as the quality of the data received shall be valid by priority as appearing on the Seller’s information system, unless countered by written evidence provided by the Client.

 

Electronic evidence of the information supplied by the Seller’s information system shall carry force of proof in the same way as an original written document signed in handwritten signature.

 

15   General Provisions

 

15.1      Independence of Clauses

 

If any clause of the General Terms and Conditions of Sale herein were to be declared void or ruled as inapplicable, for any reason, the other clauses will still remain in force and the parties shall meet in order to determine, in good faith, the necessary modifications, in order for the parties not to be unduly burdened financially because of failure of said void or inapplicable clause to apply.

 

15.2      Cession

 

The Seller reserves the right, subject to prior notice to the Client, to transfer its rights to one of the existing or future corporations of iHealthLabs Europe Group.

 

 

15.3      Waiver

 

The fact for the Seller not to claim, at a specific time, the application of a provision of the General Terms and Conditions of Sale herein, shall not constitute a waiver of later invocation of said provision.

 

15.4       Independence of the Parties

None of the provisions of the General Terms and Conditions of Sale herein can be used by either one of the parties in order to claim, in any way, the status of agent, representative or officer of the other party or to commit the other party with regard to third parties above and beyond the scope of the services explicitly described in the provisions of the General Terms and Conditions herein.

 

Furthermore, no specific legal entity is constituted between the parties under the General Terms and Conditions of Sale herein. The parties maintain their full autonomy, their responsibilities and their own customers.

 

 

15.5      Applicable Law - Disputes

 

THE GENERAL TERMS AND CONDITIONS OF SALE HEREIN AND THE OPERATIONS RESULTING FROM THEM ARE SUBJECT THE FRENCH LAW.

 

THE GENERAL TERMS AND CONDITIONS OF SALE HEREIN ARE WRITTEN IN FRENCH. IN CASE THE GENERAL TERMS AND CONDITIONS OF SALE HEREIN ARE TRANSLATED IN ONE OR SEVERAL OTHER FOREIGN LANGUAGES, ONLY THE FRENCH VERSION IS DEEMED TO PREVAIL IN THE EVENT OF A DISPUTE.

 

ANY DISPUTE THAT MIGHT ARISE BECAUSE OF THEIR VALIDITY , THEIR INTERPRETATION OR THEIR EXECUTION AND THAT WOULD NOT BE SETTLED AMICABLY BETWEEN THE PARTIES TO THE GENERAL TERMS AND CONDITIONS OF SALE HEREIN WILL BE TAKEN TO THE COURTS WHERE THE SELLER’S HEADQUARTERS ARE LOCATED, NOTWITHSTANDING THE PLURALITY OF DEFENDANTS, OR GUARANTEE CALL, EVEN IN CASE OF EMERGENCY OR PRECAUTIONARY PROCEDURES, ESPECIALLY BY WAY OF INTERLOCUTORY PROCEDURE OR BY MOTION, UNLESS OTHERWISE PROVIDED BY A CONTRARY PROVISION OR EXPLICIT AGREEMENT BETWEEN THE PARTIES.    

 

 

ANNEX 1 WITHDRAWAL FORM FOR CLIENTS TO WHOM ARTICLE L. 221-3 OF THE FRENCH CONSUMER CODE APPLIES

 

This form must only be filled out and sent back to the Seller if the Client is willing to withdraw his/her order placed on the Website, subject to any exclusion or limit to the exercise of the right of withdrawal under the applicable General Terms and Conditions of Sale. 

 

To:

 

iHealthLabs

Service Client

3 rue Tronchet

75008 Paris

Tel : 01 44 94 04 81


I hereby give notice that I withdraw from the contract regarding the following service delivery order:

 

 

-  Date of order: ...........................................................

-  Purchase order number: ...........................................................

-  Client’s Name: ...........................................................................

-  Client’s Address: .......................................................................


Client’s Signature (Only in case of paper-based notification of this form) : 

Pagamento sicuro

Tutte le transazioni nel negozio di iHealth sono sicure al 100%.

Consegna rapida

Resi e sostituzioni

Possibilità di cambiare i prodotti entro x giorni

Assistenza clienti

Contatti il supporto tecnico