Data protection
iHealthLabs Europe, hereinafter referred to as "iHealth", is particularly attentive and takes all necessary measures to ensure the protection and security of Personal Data relating to visitors and other users (hereinafter referred to as the "User") of the www.ihealthlabs.eu website (hereinafter referred to as the "Website"). iHealth strictly applies the rules, customs and good practices, in full compliance with the applicable legal and regulatory provisions, whether of European or local origin, and in particular those emanating, for France, from the French Data Protection Act of 6 January 1978 as amended by the Act of 6 August 2004.
The purpose of this document is to inform the User of the way in which iHealth may collect and use Personal Data concerning him/her.
Users are therefore invited to read this document before submitting or offering to collect any Personal Data concerning them when visiting the Website.
For any additional information they may require on the protection of Personal Data in general, Users may also consult the website of the Commission Nationale de l'Informatique et des Libertés: www.cnil.fr. For any general question relating to iHealth's Personal Data and Confidentiality Policy, the User may also contact our services by writing a message using the contact form available on the Website, by sending an e-mail to support@ihealthlabs.eu or by sending a letter to iHealthLabs Europe, 36 rue de Ponthieu, 75008 Paris, France.
ARTICLE 1: GENERAL INFORMATION
The data controller is Mr Stéphane KERRIEN, in his capacity as manager of the limited liability company iHealthLabs Europe, registered in the Paris Trade and Companies Register under number B 792 514 341 and whose registered office is at 36 rue de Ponthieu, 75008 Paris, France.
When providing his/her Personal Data, the User undertakes to provide iHealth only with complete, accurate and up-to-date information that is not prejudicial to the interests or rights of third parties.
In accordance with Article 22 of the French Data Protection Act of 6 January 1978, as amended by the Act of 6 August 2004, the automated processing of personal data has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL).
In accordance with simplified standard 48 (Deliberation No. 2012-209 of 21 June 2012), iHealth benefits from the simplified declaration procedure, for all automated processing relating to the management of customers and prospective customers. iHealth has declared the processing of Personal Data of Users of the Website to the CNIL under number 1820891.
The Personal Data and Confidentiality Policy, established by iHealth, is regularly accessible by the User from the Website, particularly in its possible modifications and updates.
It is specified that iHealth develops and offers for sale products, solutions and applications to its customers who have gone through the procedures set up for this purpose, enabling the acquisition of connected objects likely, under certain conditions, to lead to the collection, confidential processing and secure hosting of personal health data of some of their users. All the information relating to this particular data and in particular the procedures and protection measures put in place by iHealth, on servers protected and validated by the French governmental authorities, in particular the services of ASIP Santé, can be consulted on the data sheets for the products, solutions and applications concerned, in the section of the Website dedicated to them.
ARTICLE 2: PURPOSES AND USE OF PERSONAL DATA
The Personal Data that may be collected by iHealth is treated in a purely confidential manner and is used solely for the purposes of optimising order management and facilitating the commercial relationship with the User, as well as for the proper administration of the Website.
ARTICLE 3: COLLECTION OF PERSONAL DATA
iHealth may collect Personal Data from the User in the following cases:
- when the User wishes to make a request using the contact form available on the Website.
- when the User wishes to create a "personal" account on the Web Site.
- when the User wishes to place and finalise an order for products.
In these cases, iHealth collects the User's surname, first name, e-mail address, postal address and, where applicable, telephone number.
It is hereby specified that, when the User browses the Website and consults the products, iHealth uses analysis tools customary on market sites, to measure audiences, such as the number of pages viewed or the number of visits to the Website from the web, but also, where applicable, to keep traces of the User's activity on the Website, such as the products consulted and the frequency of return visits to the Website.
The compulsory or optional nature of the information to be provided is indicated by an asterisk at the time of collection. Some data is collected automatically as a result of Users' activity on the Website, in particular by means of "cookies", the existence of which and the possibility of cancelling them are indicated in the section below of this document devoted to them.
The Personal Data collected includes nominative and non-nominative data, as well as electronic identification data relating to the computer terminal used to access the Website. This data makes it possible to identify the connection terminal used to access the Website. It is specified that this data alone is generally not sufficient to identify a User by name.
Bank details :
Credit card payments are handled by the PCI-DSS-certified PayPlug e-commerce solution. This norm is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus to secure the protection of banking data requested for online payments from the Website.
For the purposes of payment, bank details are collected and stored by PayPlug, our payment service provider, within the limits strictly necessary for processing the order and its subsequent processing (payment, guarantee, dispute, etc.). None of this data is collected or kept directly by iHealth.
ARTICLE 4: PERSONAL DATA POLICY RELATING TO MINORS
The Website is not aimed at minors.
However, if information is collected on a minor or a person who is not legally entitled to do so, via this Website, the legal representative of the minor or of this person will always have the possibility of contacting iHealth in order to have the Personal Data of the minor immediately deleted, rectified or modified under the conditions described in Article 8 of the Personal Data and Confidentiality Policy.
ARTICLE 5: SHARING OF PERSONAL DATA
iHealth is the sole and exclusive recipient of Personal Data. It does not transfer or divulge any of the Personal Data it collects, unless requested to do so by a judicial or administrative authority authorised by law, in accordance with the legal and regulatory provisions in force.
ARTICLE 6: STORAGE AND SECURITY OF PERSONAL DATA
The User's Personal Data is kept for the time required to process it, and for a maximum of four (4) years from the date of collection. Electronic identification data is kept for one (1) year from the date of collection.
However, the User's Personal Data may also be kept for evidence purposes in accordance with the legal and regulatory provisions in force (in particular those set out in the Commercial Code, the Civil Code and the Consumer Code).
iHealth undertakes to do its utmost to preserve the security and confidentiality of the User's Personal Data. It will react, in an extreme and unlikely event, given the precautions taken, where this could occur, against any damage, loss, misappropriation, intrusion, disclosure, alteration and/or destruction. It will comply, in any event and in all respects, with the applicable rules and good practices, whether they are imposed by law or simply recommended, in particular by official bodies, such as AFNOR, in France, which has recommended good practices to this effect (Guide normatif de l'AFNOR BP Z 90 - 001).
ARTICLE 7: COOKIES
- Website cookies
The User is hereby informed that, when he visits the Website, a cookie may be automatically installed on his browser. A cookie file is then stored on the hard disk of the User's computer terminal. This file may be accessed by the Website tool during subsequent visits by the User.
A cookie file may contain information such as the User's identifier and information relating to the User's browsing on the Website (pages visited, date and time of visit, etc.). In this case, it contains information that the User has chosen to record. In this way, for example, the User will not need to fill in the compulsory identification fields again during a subsequent visit to the Website.
iHealth will keep this information on the User's computer for a maximum of 13 months.
The User may refuse the presence of cookies by configuring the browser software they use. In the event of difficulty in setting the parameters, the User is invited to consult the method described at the following address: www.cnil.fr/fr/cookies-les-outils-pour-les-maîtriser.
However, if the browser is configured to refuse all cookies, the User's browsing may be blocked and he/she may not be able to carry out all the operations offered, in particular purchasing procedures or certain functions designed to facilitate browsing on the Website, such as the possibility of storing items in the shopping basket offered to the User.
The User is also advised that, by default, the Website uses the "Google Analytics" audience analysis tool, which also uses cookies.
- Cookies from the analysis tool used by the website: Google Analytics
This website uses Google Analytics to analyse the website's audience and improve its content. Google Analytics also uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. These cookies are only used to produce anonymous statistics and do not allow the user's navigation on other sites to be tracked.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf, such as the publisher of this website. Google will not associate your IP address with any other data held by Google.
For more information on the confidentiality rules relating to the use of Google Analytics, click here: https://policies.google.com/technologies/partner-sites
By using this website, you expressly consent to the processing of data about you by Google in the manner and for the purposes set out above.
However, if you wish to object to the use of cookies by this tool, the User is invited to refer to the "find out more" section, referred to in the banner "Information for extranauts on the use of cookies", which will direct them to a site where they can block them.
ARTICLE 8: USERS' RIGHTS REGARDING PERSONAL DATA AND ADDITIONAL INFORMATION
In accordance with the French Data Protection Act of 6 January 1978, as amended by the Act of 6 August 2004, Users have a general right to access, modify, rectify and delete, for legitimate reasons, any Personal Data concerning them that may be collected via cookies under the conditions defined below.
The User may exercise these rights and prerogatives by sending an e-mail to support@ihealthlabs.eu or by sending a letter by post to iHealthLabs Europe, 36 rue de Ponthieu, 75008 Paris, France, indicating his/her surname, first name, e-mail address and, if possible, customer reference number.
A reply will then be sent to you within a maximum of two (2) months following receipt of the request.
ATTENTION: THE USER'S RIGHTS ARE STRICTLY INDIVIDUAL AND CAN ONLY BE EXERCISED BY THE PERSON CONCERNED IN RELATION TO HIS/HER OWN INFORMATION. IN ACCORDANCE WITH THE REGULATIONS IN FORCE, THE USER'S REQUEST MUST SPECIFY THE ADDRESS TO WHICH THE REPLY MUST BE SENT AND MUST BE ACCOMPANIED BY A PHOTOCOPY OF INFORMATION ENABLING THE USER'S IDENTITY TO BE VERIFIED.
For reasons of confidentiality and security, we recommend that you keep your login and password confidential. iHealth wishes to draw Users' attention to the fact that your login and password are issued to you in a strictly personal manner.
If you forget or lose your username and/or password, you may request new usernames and passwords from iHealth in accordance with the instructions set out in the General Terms and Conditions of Use.
If you access the Website from a shared computer (e.g. Internet cafés, hotels, friends' homes) or a public computer, we recommend that, for reasons of confidentiality, you delete all technical traces on the computer used.
ARTICLE 9: MODIFICATION OF THE PERSONAL DATA POLICY
iHealth reserves the right to modify the terms and conditions of the Personal Data Policy at its own discretion.
Any changes made to the Personal Data Policy come into force as soon as they are posted online and will be indicated at the top of the page.
Consequently, the User is invited to consult the Personal Data Policy on a regular basis in order to take note of any changes that may have been made.